Senior Critical Environment Technician - CTJ - Poly

Overview

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Microsoft Senior Critical Environment Technician (CET) on the U.S. Government Airgap team, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft’s dedicated online services supporting the U.S. Government.

While our U.S. Government dedicated datacenter operations team has a sharp focus on serving our U.S. Government customers and helping them achieve federal missions, together, all of Microsoft’s Cloud Operations & Innovation (CO+I) infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

At Microsoft, our mission—to empower every person and every organization on the planet to achieve more—guides how we partner with customers to deliver trusted, impactful solutions. With a growth mindset culture, we innovate responsibly and measure success by shared progress—people, teams, and customers. Join us to do meaningful work that changes the world and helps shape what’s next for everyone.   

Responsibilities

• Serve as an operations specialist in one major area of CE operations (e.g., electrical, mechanical, controls, generators) and works on advanced tasks independently.
• Inspect and supervise critical environment-related facility equipment (e.g., controls, heating, ventilation, and air conditioning [HVAC], mechanical systems), building, and grounds regularly for unsafe or abnormal conditions and escalate per applicable policies and standards.  
• Utilize internal computerized maintenance management system (CMMS) to track all equipment assets and to complete work order requests for maintenance work.
• Safely and quickly respond to and leads onsite incident response teams for all abnormal conditions that impact operations, and coordinates with other critical facilities professionals to perform corrective repairs without supervision.
• Enhance, develop new or follow preexisting emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs) in relation to CE operations and incidents.
• Perform various types of maintenance (e.g., planned, predictive, corrective) and repairs following methods of procedure (MOPs), and standard operating procedures (SOPs) for CE equipment (e.g., electrical, mechanical, cooling systems) and escalate when appropriate.
• Have a hands-on understanding of how equipment works and how to troubleshoot equipment, systems, subsystems, and components independently within their trained discipline(s).
• Provides consultation to lower-level colleagues in troubleshooting systems and problems.  
• Understands, follows, and ensures safety and security requirements (e.g., job hazard assessments [JHAs], environmental health and safety (EH&S), toolbox talks), and business processes and procedures to properly perform work in a safe, quality, and reliable manner in accordance with applicable federal, state, local, and Microsoft requirements.

Ownership

• Maintains a clear understanding of the importance of the mission-critical data that resides in an AGC Data Center secure work area and thereby appreciate the need to always maintain a 100% available and secure operational environment.
• Maintains pride and a sense of accountability for the service quality, completeness, and resulting user experience, display accountability and ownership of the data center facilities.
• Learns the customer’s mission and maintains a customer-focused mindset to understand the impact of their work when completing tickets and assigned tasks.

Security

• Understand, follow, and always ensure secure operations. This includes successfully maintaining the required security clearance required for site access.  Site security procedures are expected to maintain customer trust.
• Work activities occur in a high security, high compliance environment subject to customer regulations. Complex activities are completed with no external connectivity, requiring advanced critical thinking skills. The work environment allows no Personnel Electronics Devices such as cell phones and smart watches are prohibited in operational areas.
• Multiple support functions will require constant transitioning between secure and non-secure work areas that will require comprehensive procedures to ensure spaces are accessed and secured utilizing multiple security tools and methods for compliance.
• Complies with strict security and data management procedures and policies that are subject to constant physical security and customer audits, to include strict limitations on how equipment is stored within or transitioned out of secure work areas.
• Completes all required security training, escorts uncleared vendors or IT support on-premises, and appropriately takes action and alerts others to security concerns and/or incidents.

Other

• Embody our culture and values.

Qualifications

Required Qualifications: 

• High School Diploma, GED, or equivalent. 5+ years mission critical services work/applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields)
  • OR equivalent experience.

• 1+ year(s) experience in a specialized area (e.g., mechanical field, electrical field, controls field) or related field.

Other Requirements:

Security Clearance Requirements: Candidates must be able to meet Microsoft, customer and/or 

government security screening requirements are required for this role. These requirements include, 

but are not limited to the following specialized security screenings: 

• The successful candidate must have an active U.S. Government Top Secret Clearance with access 
  to Sensitive Compartmented Information (SCI) based on a Single Scope Background Investigation 
  (SSBI) with Polygraph. Ability to meet Microsoft, customer and/or government security screening 
  requirements are required pre-offer and post-hire for this role. Failure to maintain or obtain the 
  appropriate U.S. Government clearance and/or customer screening requirements may result in 
  employment action up to and including termination.
• Clearance Verification: This position requires successful verification of the stated security 
  clearance to meet federal government customer requirements. You will be asked to provide 
  clearance verification information prior to an offer of employment.
• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud 
  background check upon hire/transfer and every two years thereafter.
• Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due 
  to citizenship-based legal restrictions. Specifically, this position supports United States federal, 
  state, and/or local United States government agency customer and is subject to certain 
  citizenship-based restrictions where required or permitted by applicable law. To meet this legal 
  requirement, citizenship will be verified via a valid passport, or other approved documents, or 
  verified US government Clearance

Preferred Qualifications:

• Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education AND 7+ years mission-critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields)
  • OR High School Diploma, GED, or equivalent AND 10+ years mission critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields)
  • OR equivalent experience. 

Critical Environment Ops ATR-D - The typical base pay range for this role across the U.S. is USD $34.13 - $56.54 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $45.24 - $63.61 per hour.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.